Don't go near them. Blocking of Negative Product Reviews: Some users claim that iHerb blocks/removes negative product reviews from their website. Again, this is done for your own protection. I downloaded the app and placed an order. I made a request, the bot promised me That somebody helps me with my … So the www.iherb.com review is short but to the point. After a few weeks went by I reached out to iHerb about the missing order. We hope to hear from you soon and are excited to show you how much we value our customers! I live in an apartment building and I'm unable to go up and down stairs. We hope you reach out to us at appsupport@iherb.com and include the order # of concern. My order number is Confirmed #912002902. Customer. We are going to address these valid issues below. We sincerely regret to hear of such an occurrence. We assure you that we are not in the fraud business and millions of customers around the world choose to shop with us daily for their healthy lifestyle demands. We sincerely apologize as we want every customer to always have an amazing experience when shopping with iHerb for all of their healthy lifestyle demands. Dear Valued Customer, But I still haven’t gotten my order. It appears that they didn't ship it correctly, and it was returned to sender. Second, my attempts to resolve the issue has been met with seemingly automated, impersonal responses- through email and online chat, which are full of empty promises to fix or resolve the issue, without comprehending or acknowledging what actually occured. This is the last kind of experience we want our valued customers to have and we apologize for this. We are waiting for your contact! We found the website to be very user friendly and the prices are significantly less than our local health food store. This complex, although quite expenssive, is considered one of the best. Update8/5/2020: First sign of a company that does not take responsibility for their own company is a company that responds by shifting the blame away from themselves and blaming others. We hope you contact us and stand by waiting to help! Everything came in perfect condition. I HAVE EMAILED YOU AND YOUR LEGAL DEPARTMENT TO NO AVAIL. Some of the prices can't be beat as well. I had not even heard of this company before but if they need to use illegal marketing schemes to create a reliable reputation, it is obvious the are not good news. Dear Valued Customer, USPS rings doorbell and takes it back for pickup if there's no signature. الشعار هي علامات تجارية لشركة iHerb، LLC. Your trust is our top concern, so companies can't alter or remove reviews. Once we receive this information we would love resolving this matter and giving you a better quality customer support experience than previously provided. Shop local. What a headache. i received 2 different mails from this company regarding my order but no where was it mentioned that i need to pay extra tax. Their website is so pathetic it could not even send me a temporary user code so I placed my order with Swanson Health and all was well. The reason the tracking information was not updated after it arrived in the destination country is because the order was likely confiscated by customs and they may have failed to inform you of such actions. We are sad to hear you had a poor experience with us and really do want to look into this matter further. This means the business is, indeed, Safe. We hope you decide to reach out to us soon and wish you and your loved ones the best of health! I can't sign in and I'm not receiving a 6 digit verification code when I'm trying to change my password. thank you. No idea what I'm going to do now.iHerb - I just saw your reply. Regarding the tracking number, iHerb does not provide fake tracking numbers, as claimed above, as doing so would be highly unethical and we would be shut down for violating the law. They now provide DPD all inclusive, so hope it resolves the issue now. That way they make sure the complains do not go anywhere. Veuillez nous envoyer un courriel à appsupport@iherb.com avec le numéro de commande des préoccupations. Upon checking with my bank, there was no refund posted for my account, they checked the reference number which iHerb gave me and there was none. Dear Valued Customer, J'utilisais betterlife.com avant, mais les frais de port étant trop cher, je suis passé sur iHerb. I contacted iherb’s customer service and within hours, i got a full refund back in my bank account. Dear Valued Customer, Products used:none...without my cell number first, they would not take my order. Iherb is very unreliable on posting things outside US. Order arrived today. False advertising, customer service non existent, though eventually got to a live support service via email, who did nothing. On two occasions, iHerb did not accept accountability/responsibility for their mistake and I will put my trust in another company that can assure me a piece of mind from now on. In the meantime, not a peep from iHerb. In order for us to do so, we ask that you please contact appsupport@iherb.com and include the order number of concern and any further details we may need to know to offer you a customer support experience you deserve. Their products are expensive! After spending multiple days on email with their customer service I was told that the order was delivered correctly and that I should check with the neighbors in my very suburban neighborhood. They deactivated my account by themselves. The company asserts that they do … Shipping is usually pretty fast, almost always received in a couple of days, and carefully wrapped to prevent leakage and breakage. Our items arrived quickly. Their customer service is very helpful too. I told them about it straight away, they said it's my fault as I could have changed the currency settings, but I later discovered that on their mobile version of their website, it's hidden away not in an obvious place. Look elsewhere. To summarize, iHerb is a very well organized company with huge selection and reliable service. All is not lost. They use brushing scam to engage people with their products. Once we have received this information we will be better equipped to give you the level of support you deserve. Would not accept either of my credit cards, which I know are good. Such poor customer support is not acceptable and we obviously fell short of what you deserve. A week later I tried to replace the same order and never got a confirmation. If you choose to let us help you further, please contact appsupport@iherb.com as we are standing by. I am a cancer patient going through chemotherapy atm and i need biotin supplements to make my hair grow. I made a purchase for more than a thousand dollars for which they asked me for some transaction details for which I had to go to the bank to get them the required information. We regret to hear of this experience and would like to provide support. I found a coupon code, plc892, for 50% off my order. I get all my vitamins here now as well as my Acure face cream and Giovanni conditioner which I can't even find at another retailer. We are the worlds largest retailer of health products and we have millions of customers who choose to shop with us every month. I emailed again, and STILL NOTHING!! i made the order and subsequently received a text from dhl saying i need to pay extra tax+duty. Friendly working environment, a lot of opportunity to learn, and good benefits " (in 15 reviews) " A nice and spacious work environment " (in 13 reviews… 45 Ratings. iHerb.com © Copyright 1997-2021 iHerb, LLC. and the iHerb.com Trusted Brands. Unfortunately some customers are surprised about these fees or the value of the additional fees that get assessed. However, without an order number for reference we are unable to lookup your account to investigate the matter. After no response for another week + I tried contacting them via the "24/7 chat" which clearly generates answers through a feeble bot. If there's 0 star I would rate that. I ordered my supplements from iherb and was asked to verify my account which I did however my order was cancelled. No problem the products you offer are widely available from consumer-friendly companies. Unfortunately, the items arrived in a very bad condition. We kindly ask that you please contact info@iherb.com with the order number of concern and one of our agents will get back to you within 24 hours. and we cherish our customers greatly, which is why millions of customers (LOL) around the world choose to shop with us daily for their healthy lifestyle needs. Dear Valued Customer, This is done for security purposes. The chat option with the CS department I'm sure it is a robot as when asked things they give you the same exact answers even typed the same way! Despite the site is dk.iherb.com they… Despite the site is dk.iherb.com they don't send through Europe then so here in Denmark Moms (25%) + 160Kr applies if the value of the product is over 80Kr. When I opened the bag, the food inside was hard & stale. THEY LIE, CS is BULL TO THEM] in case we need to contact the customer for any reason. It turns out that the company is unaware of extra services that customs may charge you! Dear Valued Customer, Ordered a item and said estimated delivery Feb 23 and still haven’t gotten it and can’t login into my account I believe this company to be a scam, I couldn’t track my order. Ce site est vraiment super bien. We are in no was a scam and millions of customers shop with us every year because of our high quality products and excellent service. I contacted customer support, but still no response. Dear Valued Customer, We stand by waiting to help. They do not even have customer service available on the phone, they do it via chat. I patiently waited and was shocked when iHerb was already asking for my review when I still haven't received the item. There are severe delays in delivery times due to the global pandemic as a result of COVID-19. We also refunded shipping fees today which should have been included in the original refund. Hi I order on line quite often - first time I have ever been asked for a picture for the companies mistake - just a tactic to make it harder for consumers to get a fair deal. *Disclaimer: Statements made, or products sold through this website, have not been evaluated by the United States Food and Drug Administration. However, you can email us at appsupport@iherb.com and include the order number and further details. I just received my order yesterday, which took a total of 4 days to deliver, and i live in Kuwait so that was quite fast. My Order Still Has Not Arrived 2 Months Later! Best of health! There is no human to speak with to request a reshipment so I had to do it through a virtual chat. THIS REPLY IS A ROUSE, ITS BULL CRAP! [NO, IT HASN'T YOU DENIED A SENIOR CITIZEN YOUR SERVICES BECAUSE I DID NOT HAVE A CELL PHONE AND YOU REFUSED TO ACCEPT A LANDLINE--elder abuse, exploitation are not good BUSINESS TOOLS, your star rating SHOULD BE LOWER, STAY AWAY FROM iHERB, something unscrupulous is going on here.]. Dear Valued Customer, We kindly ask that you please contact us at appsupport@iherb.com and include the order number of concern. I have an order # and it just arrived but they don't want to help you unless you take pictures and send them. I then get an email stating my request has been escalated and I'd receive a reply within 72 hours. Please reach out to appsupport@iherb.com with your order number and we can see what we are able to look up in our system. Iherb.com is the biggest scam!!! Stay away from iHerb.com: it may appear to be a sort of bargain site for herbs and supplements, but I'm not convinced that this business actually exists. Dr. Murray's, Superfoods Protein Bars, Ultimate Protein Combo Pack, 12 Bars, 2.05 oz (58 g) Each. And by the way, you can easily save 10% off your first order if you copy/paste promo code alo065 during checkout. 30,000+ top-rated healthy products; with discount shipping, incredible values and customer rewards. Yes, iHerb uses only very reliable delivery services. Even the phone number I found on google is for USPS, not iHerb. When it comes to the maximum rating, there is not really much to talk about. Sent to my old mom some vitamins and they expecting she will call customer service and willl be on a phone for hours! I am obsessed with iherb. . Great choice of products, a lot cheaper than retail and delivers everywhere. We are sorry to hear of this incident. Dear Valued Customer, Do not trust this company. I am a happy repeat customer. Have a nice day. To find more information about reviews and trust on Sitejabber.com please visit. I sent them photos they requested and I have not heard from them regarding my refund. Shipping jacked up to $4.00 for a single item under $20.00. It happened with me i am from gujarat and i found out later that it happened with many others. and the iHerb.com Trusted Brands. is there something i can do about this? Add to Cart. I've been ordering from iherb for past 4 years since I've been moving a lot (UK, South Korea, France, UAE, Malaysia etc) and they … There is no real way to speak to an actual person. We also want to apologize for any poor customer support you received from our agents as this is not acceptable nor did such support live up to our company standards. They charged 130$! Im about to sue them. We are standing by and excited to help you through this! Update: a neighbor brought the box up and put it in front of my door. Our items arrived quickly. However, we would love to help you by looking into this matter further. It has to be blocked because they scammed a lot of people!!! However, if you contact us at appsupport@iherb.com with the order number of concerns we would be happy to look into this to see what we can further do to make up for these delays. Ok, so ya'll had me worried with all the negative reviews. Instead of 42 I ended up with having to pay 77 (which I refused to pay by the way and as a result I didn't reveive anything though I had paid 48 before). … iherb are to be avoided at all costs. Occasionally I buy some of their herbal teas as well and so far the teas have been very nice. Lake Avenue Nutrition, Serrapeptase, Proteolytic Enzyme, 40,000 SPUs, … My Last Order was Delivered THE NEXT DAY. My acct was deactivated. Google "complaints iherb" and see for yourself. Very inconsiderate of them! I can’t login my account because they deactivated my account. Very easy purchases, great product lines, reasonable & competitive prices. In the Fitness and Nutrition Service category. If you wouldn't mind doing so, we kindly ask that you please reach out to us at appsupport@iherb.com. With 90% of the reviews at 1 star and most wishing they could put 0, how is this company still in business? I would suggest you to search somewhere else for your items if you are not a U.S. Only good at stealing your money! I don't have a cell phone. We appreciate your understanding and are looking forward to hearing from you soon. We review the performances of all the carriers we use on a regular basis and the feedback provided regarding your experience will reviewed as well. We regret to hear of difficulties contacting us and we promise that we are not in the business of theft. Also, we require phone numbers in case we need to contact the customer for any reason. Ive sent three more emails and customer support no longer responds. For wrong item claims we need actual proof which means photos. It is false and misleading and fraudulent misrepresentation. Not my problem fix your site! the duty+tax amount is almost half the amount of the order i made and my argument is that they should make it more obvious. Customs information can be found by following the highlighted blue link located beneath 'Your Shipping Destination' settings of the page. We’re in this together! I texted in online chat but there’s only bot answered. I love it. We are looking forward to hearing from you so that we can show you why millions of people around the world choose to shop with iHerb everyday for their healthy lifestyle demands. Ils peuvent facturer des droits de douane et des taxes, mais cela ne ressort pas clairement de votre évaluation. i have an issue with this company. i want to know how much will i pay for additional taxes etc. IHerp should be ashamed of their selves. Appalling and misleading, stay away from them! My order number is Confirmed #912002902. Overall I highly recommend iHerb to everyone! In order for us to do so, we kindly ask that you please email appsupport@iherb.com and include the order number of concern as well as photos of the damaged products. We are in no way a scam operation and millions of customers around the world shop with us every month for their healthy lifestyle demands and are more than happy with our tremendous products, as well as, services. how exactly are the custom duties calculated that they come out to be about 90-100% of the order value itself? Dear Valued Customer, I placed an order in the hopes I could conveniently reorder the supplements monthly. It is likely that the email and/or phone number provided is one which is not associated with any iHerb account. If you feel like doing this so we can take care of an honest claim, which 99% of businesses require for such claims to protest against fraud, we await for you to provide those to appsupport@iherb.com. If the carrier does not state plainly in the cart review that duties and taxes are included, then it is likely that such charges may be required by the local government prior to receiving your order. We are standing by and waiting to assist you. These decisions are influenced by carriers. Although it may be inconvenient, it is much better than letting cyber crime occur. !Stupidly I've saved my credit card details on the site as I've been with them for years and years, but now, when I need support, there is absolutely no way of me contacting them. The website customer service number is false and when you use their 24/7 chat feature as their only option, it takes a very long time for them to respond. Hope we have helped and we wish you the best of health! I live in Italy and decided I NEEDED sugar free chocolate chips and some other things that we can't really get here. However, without an order number provided or anything else to help us look up the account, we are unable to look into this matter further. Dear Valued Customer, Secure. 30,000+ top-rated healthy products; with discount shipping, incredible values and customer rewards. However, despite all this, if we haven't already done so, we would love to remedy this situation as a courtesy on our part. Close. Our quality standards are extremely high and, it is apparent by the incident you have reported above, that we fell short of such standards. Overall the website is easy to navigate, and for each item there are complete ingredients lists, expiration dates, volume discounts and lots of customer reviews too. We hope you have decided to give us a change and wish you all the best! When asked to do so, it is stated customers have 48 hours to provide that information.